Returns & Exchanges

At Arms of Andes, we want you to be fully satisfied with your sustainable alpaca wool gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. We ensure a seamless process to help you find the perfect fit for your next outdoor adventure.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure the garments remain protected during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.