Frequently Asked Questions
Everything you need to know about our Alpaca wool apparel.
What makes Alpaca wool better than traditional wool?
Alpaca wool is naturally hypoallergenic, moisture-wicking, and provides superior thermal regulation. Unlike sheep's wool, it does not contain lanolin, making it itch-free and softer against the skin.
How should I care for my Arms of Andes garments?
To maintain the quality of your outdoor gear, we recommend hand washing in cold water with a mild detergent or using a delicate machine cycle. Always lay flat to dry and avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship our sustainable apparel worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. If you need a different size or color, you can initiate an exchange through our online portal.
Are your products ethically sourced?
Absolutely. We manage our entire supply chain in Peru, ensuring fair wages for workers and humane treatment for the alpacas. Our goal is to create high-performance gear with a minimal environmental footprint.
How do I find the right size?
Each product page includes a detailed size guide with body measurements. Since our garments are designed for active use, we recommend measuring a similar item you own to ensure the perfect fit.